Legal Information
Plain-language terms covering how to use our website, request appointments, and receive text messages from our Raleigh dental practice.
These terms explain how you may use the Gentle Smiles of Raleigh website and what to expect from our patient communications, including appointment text messages. By visiting this site or submitting a form, you agree to the terms below. If you have questions, please reach out to our office before you book a visit.
Last updated: this page is reviewed periodically and may be updated without prior notice.
When you browse our website, request an appointment online, or contact our office through a form on this site, you are agreeing to these terms and conditions. If you do not agree with any part of them, please contact our team directly at (984) 300-1910 rather than using the online forms, or simply discontinue use of the site.
This site is here to help you learn about our dental services, our team, and our office, and to make it easier to request or reschedule an appointment. You are welcome to use it for the following purposes:
Any information you find on this website is educational in nature. It is not a diagnosis, a treatment plan, or a guarantee of any particular dental result. Decisions about your care are made in person, after an examination by one of our dentists.
The text, photographs, logos, graphics, and overall design of this website belong to Gentle Smiles of Raleigh, unless a different source is credited. Please do not copy, reproduce, or reuse our content, photos, or branding elsewhere without our written permission.
We work to keep the information on this site current and correct, but websites can lag behind real-world changes in a practice. A few important notes:
This website is provided as a convenience for prospective and current patients. We make reasonable efforts to keep it accurate and available, but we cannot promise it will be free of errors or interruptions. Gentle Smiles of Raleigh is not responsible for decisions made solely on the basis of website content, and we encourage you to confirm any clinical or coverage question directly with our office.
We ask everyone who uses this site to do so respectfully and honestly. Please do not use our website, forms, or messaging programs to:
Our website may link to outside resources, such as insurance carrier websites or dental health organizations. We do not control those sites and are not responsible for their content, accuracy, or privacy practices. Any outside site you visit is subject to its own terms.
We may update this page from time to time as our services, technology, or policies change. Continuing to use our website after an update means you accept the revised terms, so we encourage you to check back occasionally.
Browsing our website or submitting an appointment request does not, by itself, create a dentist-patient relationship with Gentle Smiles of Raleigh. That relationship begins once our practice has formally accepted you as a patient, typically after your first scheduled visit and intake paperwork are complete.
Articles, service descriptions, and any other content on this site are meant to help you understand dental topics in general terms. None of it is dental advice, a diagnosis, or a treatment plan for your specific situation. Please talk with one of our dentists about your own mouth before making any treatment decision.
Every patient's mouth responds differently to treatment, and outcomes depend on many factors, including your oral health history and how well you follow home care instructions. We do not promise or guarantee a specific clinical or cosmetic result from any procedure described on this website.
Gentle Smiles of Raleigh handles patient health information in line with applicable privacy laws, including HIPAA where it applies. Please keep in mind that forms on this website are not a secure way to send detailed medical history or sensitive health details. For anything personal or urgent about your health, call our office directly at (984) 300-1910.
We ask that you give our office as much notice as possible if you need to cancel or reschedule a visit, so we can offer that time to another patient. You can manage your appointment in a few ways:
Our front desk can explain any current scheduling or cancellation policy that applies to your visit.
Our Insurance page lists plans and payment options we typically work with, but accepted plans and financing arrangements can change over time. The best way to confirm coverage for a specific procedure is to check with your insurance carrier directly, or let our billing team verify your benefits before treatment.
Gentle Smiles of Raleigh may send automated text messages to the mobile number you provide to us. These messages help keep you informed about your care and your visits, and may include:
Message frequency varies depending on your appointment schedule and communication preferences. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We may send these messages using standard 10-digit long codes (10DLC) or short codes.
When you provide your mobile number through a website form, an appointment or booking request, a reply keyword, or a paper form at our office, you are giving consent to receive SMS text messages from Gentle Smiles of Raleigh. Consent is not a condition of purchase or of receiving dental services from our practice.
Please only provide a mobile number that belongs to you. By giving us a number, you are confirming that you own it or are authorized to consent to messages on its behalf.
You are always in control of our text messages. Here is how to manage your preferences:
You may also contact us directly at any time and ask to be removed from our text messaging list.
Your mobile number and SMS consent records are used only to send you the messages described above and to meet carrier requirements. We do not sell this information to third-party marketers. We share it only with the SMS, telephony, and appointment-reminder vendors and mobile carriers needed to deliver our messages to you.
For more detail on how we handle personal and health information, please see our Privacy Policy.
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